Frequently asked questions

Choose your location, visit date and available start time on our Open Play page. Private parties affect availability only at their own location.

Complete your family waiver before your first visit. Our team can find an existing family waiver when you return.

Compare the four birthday packages, choose a location and available time, and complete checkout. Online birthday bookings require at least three days’ notice.

Subject to availability, an extra 30 minutes costs $350 and an extra hour costs $600 for new bookings. Previously booked parties keep their agreed extension prices.

The remaining balance is due five days before the party. Pay securely using your Clover payment link.

Contact our team to arrange an available date and time. Only staff can change your booking. Payments are non-refundable.

Share the guest waiver link in your birthday confirmation with invited families so they can complete their waivers before arriving.